Effective Date: 06/03/2025

1. Purpose

This Privacy Policy explains how Rapid Rescue collects, uses, discloses and safeguards information you provide when interacting with our Site, booking system, phone line or SMS alerts.

2. Information We Collect

CategoryExamplesSourceIdentifiersName, postal address, email, phoneOnline forms, phone calls, onsite service reportsCommercial InfoService history, quotes, invoicesInternal CRMInternet ActivityIP address, device ID, pages viewed, cookiesAnalytics & log filesGeolocation (coarse)City/ZIP from IP or address entryAutomatically or user-suppliedAudio/VisualVoicemails, service photos (with permission)Customer communicationsPayment DataLast 4 digits of card, transaction IDPayment processor

We do not knowingly collect data from children under 13.

3. How We Use Data

• Schedule and perform plumbing services
• Send appointment reminders, invoices and satisfaction surveys
• Process payments and detect fraud
• Provide emergency SMS updates or marketing texts with prior express consent (“Reply STOP to opt out”)
• Improve Site performance and customer experience through aggregated analytics

4. Legal Bases (for GDPR visitors)

Our lawful bases include contract performance, legitimate interests (customer service, fraud prevention) and, where required, consent (marketing SMS/email).

5. Sharing & Disclosure

We share data only with:

• Service providers (dispatch software, payment processors, SMS gateway) bound by confidentiality agreements;
• Authorities when required by law or to protect rights, safety or property;
• Successors in a business merger or asset sale (with notice to users).

We never sell personal data.

6. Cookies & Tracking

The Site uses functional cookies and Google Analytics to understand traffic patterns. You can disable cookies in your browser; the Site will still be usable but some features may not function fully.

7. Retention

Customer records are kept for 7 years (IRS and warranty purposes) unless a longer period is legally required. Web analytics are retained for 26 months.

8. Security

We employ HTTPS encryption, least-privilege staff access, and SOC-2-certified cloud providers. No method is 100 % secure; report suspected breaches to wesley@rapidrescuesvc.com

9. Your Rights

• Access / Portability – request a copy of your data.
• Correction – update inaccurate info.
• Deletion – request erasure of non-essential records.
• Opt-Out – unsubscribe from marketing emails/SMS at any time.

California residents may exercise additional CCPA rights (know, delete, opt-out of “sale,” non-discrimination). We will verify your identity before fulfilling requests.

10. International Users

Our servers are located in the United States; by using the Site you consent to U.S. data transfer and processing.

11. Changes to Policy

We may amend this Policy. Material changes will be announced via banner or email and take effect 30 days after posting.

12. Contact / Data Controller

Rapid Rescue Rooter & Plumbing
(626) 324-3427
728 W Laxford St, Glendora, CA 91740

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